Contact
Phone:
03303 50 5000 (Monday - Friday, 9am - 5pm)
Account Questions: Contact your account manager
Email/Sales Enquiries:
Click here to email us and open up a sales ticket
24/7 NOC Support: Please refer to the support section in your 'Carrier Handbook' for email and phone support
Write to us:
Aloha Telecommunications Ltd,
Ty Mentre,
Navigation Park,
Aberycnon,
CF45 4SN,
United Kingdom
Nuisance/Spoof/Spam calls from an Aloha Number?:
Aloha undertakes no tele-marketing, nor do we provide tele-marketing services to others. We primarily handle calls for other telecom operators nationally and internationally. In turn our clients (other phone companies) will then provide services to consumer and business customers (or possibly again to other phone providers).
Aloha has phone numbers allocated to us from the regulator Ofcom. Of which these are allocated to our clients where they may then allocate these to their clients.
When it comes to Nuisance, Spoof, Spam etc calls we take them very serious and attempt to put an end it promptly (where we can). However unfortunately we discover most of the time these calls do not originate/transit from our network and in many cases, the phone number concerned either a) has not actually been allocated or b) has nothing todo with the number owner in question (i.e the CLI has been spoofed).
However if you feel a call has originated/transited from our network or know of an Aloha number that is being used in such a way as described above, please let us know and where possible will take appropriate action.
Please email 
Due to the nature of some investigations we are unable to disclose the outcome. |
