UK Numbering, Porting & Range Hosting
We can provide adhoc or bulk sub allocation utilising ranges allocated to Aloha and Voxyonder. We make our proposition simple. Calls are forwarded to you via SIP (round robin possible to increase resilience if you operate multiple switches) or we can forward them back out (controllable via API). Furthermore we include additional value added services such as the option to limit numbers to X minutes per month.
We are able to port numbers in from most networks and unlike other wholesale networks we do not charge significant amounts for the porting process (especially when there are dreaded postcode failures!). Equally we have a track record in successfully porting numbers in complex situation where others have failed and love a good challenge. Contact us to day if you have bespoke porting requirements.
If you have Ofcom allocated number ranges, we are able to host them for you on the Voxyonder network and deliver the calls over to you. Our costs for hosting are competitive and inline with industry lead times (1-3 months depending on the range type and subject to other networks promptly opening access on request).
Network Access
Network Access (Interconnection) is normally via Public IP (SIP RFC 3261). All of our network can be reached via LINX (London Internet Exchange) and would prefer traffic to us routed via LINX if not on a direct interconnect where our network has a presence. Given Ofcom's recent resilience guidance around interconnection we will need to verify your network path to our network (especially if we provide 999 access).
Customer General Requirements
Due to the regulatory boundaries we work within, we are not able to provide wholesale accounts to the general public. If you do not meet the requirements below, please still contact us as we maybe able to provide an account from within a different arm of Aloha.
To have an account with Aloha Carrier Services you must be:
- A Communications Provider as per the Communication Act 2003 (or equivalent in your respective country). i.e you provide telecom services to other organisations
- For numbering, must be located within the UK
- Have your own SIP/VoIP Switch (and have the appropriate skill set)
- Payment terms are prepayment only via Bank Transfers
Customer Technical Requirements
To have an account with Aloha Carrier Services you must be:
- Be on a public facing static IP (we are unable to provide SIP registration)
- Must have 2mbit of connectivity per E1 (32 concurrent calls) provided
- Must support SIP to ITU standards (Asterisk, Freeswitch, Cisco, Dialogic etc and most switches do)
- You can insert a prefix infront of each call
- Send calls (along with CLI) in E164 Format (international format. i.e 4412345678)
- Support G711 A/U law and G729
- Have the ability or plan to have the ability to support Encryption (i.e working towards meeting requirements set out under the The Electronic Communications (Security Measures) Regulations 2022).
Interconnection Locations
Our network is geographic resilient and located in different data centres (Tier 3 or 4) and eco systems around the UK. Interconnection locations:
- London Docklands
- Cardiff
- Maidenhead
Prohibited Traffic
Aloha operates purely in the premium, quality end of the market and primarily do not want 1 or select handful of clients degrading our network for our other clients. We take complete pride in providing a high quality service/network . Secondly we have regulatory commitments to adhere to. If your traffic meets one of the following conditions below we will be unable to assist you:
- High Volume, Automated/Predictive Diallers
- Low ASR/ACD (i.e a minimum of 50%/50 seconds respectively is required) - including data cleansing and short call durations
- AIT (Artificially Inflated Traffic)
- Nuisance Calls
- High risk of law enforcement information requests.
- Sending calls with invalid/fake/fraudulent CLI.
Support
Support is a primary differentiator between us and our competition. We pride ourselves on quick resolution with the average ticket response time being 10 minutes. Support provided is pending on status in terms of spend.
- Under £2500 GBP month spend
- NOC Phone Support (Office hours - Monday - Friday 8am > 6pm)
- 24/7/365 Email Support
- £2500 GBP and over per month spend
- NOC Phone Support (24/7/365)
- 24/7/365 Email Support
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